We are committed to delivering your orders in a timely and secure manner. Please review the following details regarding our shipping process.
1. Delivery Coverage
We deliver to all locations within Malaysia. International shipping is not available at this time.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Once your order is shipped, we will notify you and provide the tracking details as soon as they are available.
3. Shipping Methods and Timeframes
We use major delivery services, including but not limited to DHL eCommerce and PosLaju. The choice of courier service largely depends on:
The availability of the delivery service to your location,
Our past experience with the courier company’s reliability and speed.
If you wish to avoid certain courier companies, please inform us before placing your order.
Delivery typically takes 2–5 business days, depending on your location and the selected courier. For addresses in East Malaysia, delivery may take slightly longer due to courier logistics and regional transit times.
4. Shipping Fees
Shipping charges vary based on:
Delivery destination,
Weight of the parcel, and
Courier service used.
From time to time, we may offer flat-rate shipping or free shipping as part of our promotional campaigns.
Applicable shipping charges (if any) will be shown at checkout.
5. Order Tracking
Tracking numbers will be provided once your order has been shipped. You will receive the tracking information via WhatsApp or email, depending on your preferred contact method.
6. Delivery Issues
If your order has not arrived within 7 business days after dispatch, please contact us. We will assist in tracking the parcel and resolving the issue as best we can.
7. Wrong Address / Failed Delivery
Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for delays or losses caused by incorrect shipping details. Additional delivery charges may apply for redelivery attempts.
8. Packaging
All products are carefully wrapped in bubble wrap to minimize the risk of damage during transit.
iW TCM | 归禾汉方
Traditional Chinese Medicine that cares, heals, and empowers.
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Contact Info
Address
Unit 30-4, Setia Avenue, 2 Jalan Setia Prima S U13/S, Setia Alam, 40170 Shah Alam, Selangor, Malaysia.
WhatsApp / Call
+60 11 - 1101 0033
Business Hours
Tuesday to Saturday, 11:00 AM – 7:00 PM. Closed on Sunday and Monday.
