At iW TCM / 归禾汉方, we take great care in ensuring the quality of our products. If your order arrives damaged, defective, or incorrect, we are here to make it right.
Eligibility for Return and Refund
Returns and refunds are only applicable to physical products purchased through our online store. We currently do not offer returns for reasons such as change of mind. However, if you receive a product that is:
Damaged during transit
Defective or compromised in quality
Incorrectly packed
please contact us within 7 days of receiving your order.
Return Conditions
In cases of valid issues (damaged, defective, etc.), return shipping costs will be fully borne by us.
Products do not need to be returned in their original packaging.
If the product is damaged or unusable, we may not require it to be returned.
Refund Method
Refunds will be issued via bank transfer to your designated Malaysian bank account. If you prefer, we can also provide the refund in the form of store credit for future purchases.
How to Request a Return or Refund
Please contact us via one of the following channels:
WhatsApp (preferred for quicker response)
Email
And kindly provide the following:
Your order number
Photo(s) or video(s) showing the problem
A brief description of the issue
Our team will review your request and respond as soon as possible.
iW TCM | 归禾汉方
Traditional Chinese Medicine that cares, heals, and empowers.
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Contact Info
Address
Unit 30-4, Setia Avenue, 2 Jalan Setia Prima S U13/S, Setia Alam, 40170 Shah Alam, Selangor, Malaysia.
WhatsApp / Call
+60 11 - 1101 0033
Business Hours
Tuesday to Saturday, 11:00 AM – 7:00 PM. Closed on Sunday and Monday.
