iW TCM | 归禾汉方

Our Policies

Privacy Policy

Last updated: 17th June 2025

This Privacy Policy explains how Integrative Wellness (“we”, “our”, or “iW TCM / 归禾汉方”) collects, uses, and protects your personal information when you interact with our website i-wellness.com.my.

We are committed to protecting your privacy and handling your data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Who We Are

Website

https://i-wellness.com.my

Business Name

Integrative Wellness

Trading Names

iW TCM / 归禾汉方

Registered Address

Unit 30-4, Setia Avenue,
2 Jalan Setia Prima S U13/S,
Setia Alam, 40170 Shah Alam,
Selangor, Malaysia.

2. What Personal Data We Collect and Why

We collect the following types of personal data:

a. Information You Provide Voluntarily

Booking and inquiry forms: name, contact number, email, preferred appointment time, consultation details
Online purchases: name, delivery address, order details
Customer support messages: health-related or service-related messages

b. Information Collected Automatically

Device type, IP address, browser type
Site usage patterns (e.g., pages visited, time on site)
Cookies (see Section 6)

Why We Collect Your Data

To process appointments, respond to inquiries, and manage customer care
To fulfill product orders and arrange delivery
To improve our website and user experience
To send updates or health-related information (only if consented)

3. Comments

We do not currently enable public comments on our website. If enabled in the future, any personal information entered may be collected for spam protection and service delivery purposes.

4. Media

If users are able to upload media in the future (e.g., through forms), we recommend avoiding uploads with embedded location data, as they may be publicly accessible.

5. Contact Forms

Information submitted via our contact or booking forms is used solely for communication and customer service purposes. This data is retained for up to 12 months from your last interaction unless legally required to retain it longer.

We do not use form data for unsolicited marketing.

6. Cookies

Cookies are small text files used to improve your browsing experience. We may use cookies to:

Remember language or display preferences
Track aggregate usage for site improvements
Support site functionality (e.g., cart or session data)

You can manage cookies in your browser settings. Disabling cookies may affect how the site functions.

7. Analytics

We may collect anonymous site usage data to understand visitor behavior and improve our content and services.

This may include:

Page visits, time spent, bounce rates
Device and browser types
General geographic information (e.g., city, not specific addresses)

This data is aggregated and not linked to individual users.

8. Who We Share Your Data With

Your data may be shared with trusted third parties only for necessary business purposes:

Party	Purpose	Data Shared
Payment Gateways	Secure payment processing	Name, order info, transaction ID
Delivery Partners	Order shipment	Name, address, phone number
Hosting/IT Services	Site performance, email routing	IP address, technical logs
Messaging Platforms (e.g., WhatsApp)	Communication	Phone number, chat messages

We do not sell or rent your personal information.

9. Your Rights

As a user, you may:

Request access to your personal data
Request correction of inaccurate data
Withdraw previously given consent (if any)
Request deletion of personal data, where applicable

To exercise any of these rights, please contact us using the information below.

10. Where Your Data Is Stored and Sent

Most data is stored securely in data centers operated by our trusted providers. Some technical data (e.g., email routing, analytics) may be processed outside Malaysia but always in compliance with data security standards.

11. How We Protect Your Data

We implement reasonable safeguards to protect your data, including:

SSL encryption for website access
Limited access to personal data
Secure access to administrative systems
Regular software updates and access reviews

12. Data Breach Procedures

In the event of a data breach, we will:

Investigate and contain the breach
Notify affected individuals if there is a significant risk of harm
Cooperate with relevant authorities where necessary

13. Third-Party Data

We do not receive identifiable personal data from third-party sources or advertising networks.

14. Automated Decision-Making

We do not use your data for automated profiling or decision-making processes.

15. Industry Disclosure

As a Traditional Chinese Medicine (TCM) clinic registered under Malaysian law, we comply with all applicable healthcare and consumer protection laws, including the Traditional and Complementary Medicine Act 2016, and adhere to relevant data handling and clinical standards.

Need Clarification?

If you have any questions about this Privacy Policy or would like to make a request regarding your personal data, please get in touch with us.

Submit an Enquiry

iW TCM | 归禾汉方

Traditional Chinese Medicine that cares, heals, and empowers.

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Contact Info

Address

Unit 30-4, Setia Avenue,
2 Jalan Setia Prima S U13/S,
Setia Alam, 40170 Shah Alam,
Selangor, Malaysia.

WhatsApp / Call

+60 11 - 1101 0033

Business Hours

Tuesday to Saturday, 11:00 AM – 7:00 PM.
Closed on Sunday and Monday.

iW TCM | 归禾汉方

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